Together, we work to keep your home safe and clean.

As part of your tenancy agreement with CRH, there are some maintenance guidelines that you need to follow. These are outlined in your tenancy agreement and in your tenant policies. We also want to give you a few other resources to help keep your home safe for your and your family.

Tenant Policies

Tenant Maintenance Responsibilities

As part of your residential tenancy agreement, tenants are responsible for minor repairs and upkeep in their homes, which will help keep the home in its best condition. This includes changing light bulbs, furnace filters (townhouses only), and batteries in smoke detectors and keeping your balcony or yard clean. Find out more about your responsibilities in the information sheet below.

Pest Control

It is Capital Region Housing's responsibility to get rid of pests in a safe and effective way. It is the tenant's responsibility to follow these rules to prevent pests and to comply with our pest control contractors' instructions. Review these rules in the information sheet below.

Modifications to your Home

Tenants are not permitted to make changes to their homes. Review these rules in the information sheet below.

Outdoor Spaces

Responsibly using outdoor and common spaces is an important part of ensuring the safety of our tenants, staff and buildings. Read our rules to make sure everyone stays safe on our properties in the information sheet below.


Tenants may only park in Capital Region Housing parking areas if they have signed a parking agreement. Our parking policy and agreement ensures that this space is used safely and responsibly. Review our Parking Policy and Agreement in the information sheet below.


Cooking and Kitchen Safety Tips

Cooking fires are the main cause of fires in homes. Knowing how to prevent them, or what to do when they occur is so important to keeping your family safe. Get started with some tips in the information sheet below.

Fats, Oils and Grease Disposal Tips

There is a proper way to deal with fats, oils and grease that will not be harmful for your plumbing system. Your toilet, bathtub, and sinks are all connected, so if you pour fats, grease or oils down one thing, it can impact all the plumbing in your home.  If you are having plumbing or water problems and the cause is fats, oil or grease in your pipes, you may be charged the cost of repair. View the information sheet below for some tips.

Water Conservation and Plumbing Tips

Issues with water and plumbing can be expensive and very inconvenient for your family. There are a few things you can do to try and prevent problems with your plumbing and to use water in a responsible way. 

Heat In Your Home

If you live in a Capital Region Housing apartment, your home is heated using hot water radiators in the baseboard. Hot water radiators contain small pipes full of hot water. The hot water moves through your home in the pipes and releases heat into the air. You need to take care of your hot water pipes so that you can ensure your home is getting the heat it needs.

How Furnaces Work

If you live in a townhouse, your home is heated by a furnace. Furnaces suck in air from inside your home, warm the air, and then spread the air through your home through a system of tubes. The air is warmed by a natural gas burner inside the furnace. Furnaces use electricity to power the fan and motor, so if the power goes out, your furnace will not work. If your furnace filter becomes dirty or clogged, the air in your home will be dirtier and your furnace may not work.

Tenant's Insurance

Tenants are not required but are strongly encouraged to get tenant insurance. Tenant insurance protects the tenant (liability coverage) and the tenants’ things (contents insurance) in the case of damage. Tenant insurance can help cover the cost of damages due to a fire or floor, including repairs or replacement. Although this insurance is an added monthly cost, it can help protect you from costly repairs or unexpected expenses from fire, flood or other emergencies.